Frequently Asked Questions (FAQ)
Welcome to JugniMart’s FAQ section! Here, you’ll find answers to some of the most common questions our customers ask. If you need further assistance, feel free to reach out to our Customer Support team.
1. What products does JugniMart offer?
We specialize in cosmetics, nightwear, and women’s stitched clothing. We carefully curate our collection to provide you with high-quality, stylish, and comfortable items.
2. Do you deliver all over Pakistan?
Yes, JugniMart offers delivery across Pakistan! Whether you're in a big city or a smaller town, we strive to make our products accessible to everyone in the country.
3. How long does it take to receive my order?
Once your order is placed, we typically process it within 1-2 business days. After dispatch, delivery generally takes 3-5 business days, depending on your location. Orders placed on weekends or holidays are processed on the next business day.
4. What are the shipping charges?
Shipping charges depend on your location and order size. You’ll see the shipping cost at checkout before finalizing your order.
5. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan. You can pay for your order when it arrives at your doorstep.
6. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number on our courier partner’s website to check the status of your delivery.
7. Can I return or exchange a product?
Yes, JugniMart has a return and exchange policy in place for eligible items. Please refer to our Return Policy page for details on which items qualify and the steps to initiate a return or exchange.
8. What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders. We are working on adding more payment options to make shopping easier for our customers.
9. How can I contact Customer Support?
You can reach our Customer Support team through:
- Email: [quranicquest178@gmail.com]
- Phone: [+92-329-4224298]
- Social Media: Send us a message on our social media platforms.
Our support team is here to assist you with any inquiries, order issues, or product questions.
10. Are all products in stock?
We do our best to keep our products in stock. However, some popular items may sell out quickly. If a product you want is out of stock, please check back later or contact our Customer Support to get an estimated restock date.
11. Can I cancel my order after placing it?
If you wish to cancel an order, please contact our Customer Support team as soon as possible. If the order has not yet been shipped, we’ll do our best to accommodate your request. However, once the order is shipped, cancellation may not be possible.
12. Is my personal information secure with JugniMart?
Yes, we take your privacy seriously and are committed to protecting your personal information. We use secure systems to handle your data, and we never share your information with third parties without your consent.
Still have questions?
If you didn’t find the answer you were looking for, please reach out to us. We’re here to help make your shopping experience with JugniMart as smooth and enjoyable as possible!